We understand easy return and convenient shipping plays a vital role when it comes to online shopping. Therefore we aim to provide best possible methods of handling returns and affordable shipping.
We do not over charge you for shipping but the actual cost only. In order to keep the shipping cost lowest possible, we pay based on the weight of the package therefore charge you the same way. You may save on shipping by combining your shopping cart. Please review the table below for an idea however the final shipping cost will be calculated at checkout.
Australia Wide Shipping
All our products are stored and dispatched from our warehouse based in Sydney.
We dispatch all order Same or NEXT BUSINESS DAY upon order payment clearance.
|Total Package Weight||Standard Shipping (3 to 6 Business days)||Expedited Shipping (1 to 3 Business days)||Example|
|Any||Free||5$||Orders 300$ or more|
|Under 500g||8$||11$||2 x belts / wallets 1 x mini bag / sporran / knife|
|Under 1KG||12$||15$||4 x belts / wallets 1 x Jeans / crossbody Bag|
|Under 2KG||14$||18$||1 x Motorcycle shirt / vest 1 x Lederhosen|
|Under 3KG||18$||22$||1 x Motorcycle Jacket 2 x Lederhosens / vests|
|Under 5KG||25$||30$||Multiple Items|
We ship to virtually any address in the world on very economic cost. We ship with Australia post and DHL. The shipping cost significantly varies based on a number of factors like destination country, weight and size of the package. You will get the cheapest shipping cost automatically calculated based on your shopping cart at checkout. Please feel free to contact us if you are bulk buying like more than 4 items and we might be able to get you a better shipping quote manually.
We offer special discounted rates for shipping to all New Zealand addresses.
We stand behind our products therefore we offer hassle free Money Back Guarantee on entire Gentry Choice product range.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You may return the product(s) purchased If you do not like it, change your mind or have ended up in choosing the inappropriate color or size and the product is still unused and in original packing within 30 days of receiving the item (3 days for all Oktoberfest and Scottish Outfit products).
We do not charge a restocking fee however shipping charges paid on your order are Non-Refundable.
If you are returning an item for refund where you have received free shipping, you will be charged for the shipping charges which we paid to deliver your order.
We happily exchange an item however the free postage only applies to first time shipment on original order. In the event you want to exchange for a different size or color and we are out of stock for desired item we will try our best to arrange the required size which can take a while. Otherwise, the return will be treated as refund for change of mind.
You should expect to receive your refund within 3 days when your returned item has been received back by us.
If you need to return an item, please contact us and we will respond with instructions to start return and refund process.